Appointments

The surgery door is open:

Monday, Tuesday, Thursday and Friday 7.20am - 6.00pm
Wednesday as above but closed from 1.00pm - 2.30pm

If you cannot keep your appointment please let us know. Over 30 appointments per week, which could have been allocated to other patients, are wasted due to non attendance.

During our opening hours, we provide a range of surgeries with different clinicians including doctors, nurses, pharmacists, midwives and health care assistants. We also run extended hours surgeries from 7.20am - 8.00am daily for doctors and thrice weekly for nurses.

Although we strive to make appointments accessible to our patients this is dictated by the daily demand for those appointments

In order to get an appointment with the most appropriate clinician, there are various things to think about. We would strongly recommend that you use these pages to use our services more efficiently.

APPOINTMENT AVAILABILITY

During the corona-virus pandemic we had to adapt our working practices, and whilst we may not have been as visible, we have been working extremely hard speaking to our patients, as well as seeing face to face when necessary.
We have learnt a lot during this time around different ways of delivering care. A lot of problems can be dealt with over the phone, without needing to come into the practice at all. We have encouraged photographs of skin complaints to be sent to the practice for review rather than needing to be seen face to face. Our Online Consult helps to submit these and provide clinically reviewed support material. We have video consultations as well for more interaction.
Patients requiring further assessment can be signposted directly to the correct resource, or have investigations arranged before seeing the clinician. This allows best use of everybody's time, allowing a fuller assessment with results and tests.
We intend to continue promote remote consultation, whether by electronic or telephone means, but will still be available to see patients face to face where there is a need for clinical examination.

URGENT APPOINTMENTS/TRIAGE

If you have a medically 'urgent' problem, and you consider that you need to be seen on the day, you will be seen. Alternatively, you may consider that your problem can be dealt with on the telephone and you will be able to make an appointment for a telephone consultation. We can also deal with your problem by triage call. This means the duty doctor will telephone you to discuss your problem. You may be given advice on how to self-treat your condition; a prescription might be arranged for you to collect either at the surgery or from the pharmacist in Dumfries or an appointment offered in an appropriate clinic. An urgent appointment with a doctor may also be offered.

WE REQUEST THAT OUR PATIENTS ONLY REQUEST URGENT APPOINTMENTS/TRIAGE FOR URGENT ON THE DAY ISSUES

REMEMBER Not all GP's work full time hours and take turns at "duty doctor" therefore will not have appointments available every day. The duty doctor can not deal with routine enquiries. If you wish a consultation with a named GP you may have to wait until they have availability or you can call back to try and obtain an on the day appointment.

You may find that advice and care would be more appropriately and conveniently provided by another provider or that you can manage the problem yourself using the self service section.