The Practice Charter

We strive to:

  • treat you as an individual with courtesy and respect at all times
  • ensure the practice premises are clean, comfortable and accessible and that the surgery appointment times are available throughout the working day
  • offer you a consultation for a non-urgent appointment with a clinician within two working days
  • if medical circumstances require it, offer a same day consultation with an appropriate professional
  • provide home visits to the genuinely housebound or seriously ill
  • provide repeat prescriptions within two working days, subject to clinical need
  • inform you of any expected delays when you arrive at the surgery
  • give you access to your health records, subject to any limitations in the law, and treat all information/personal details in the strictest confidence

We ask you to try to:

  • share in the responsibility for your own health and co-operate with agreed treatment plans
  • arrive in good time for your appointments and, if you have to cancel an appointment, to do so as soon as you can (preferably the previous day)
  • make every effort to attend the surgery to make best use of nursing and medical time
  • request your repeat prescriptions at least two working days in advance
  • treat the practice team with courtesy and respect
  • maintain a healthy lifestyle at all times
  • inform us if you change your address or telephone number